The Cancer Support Worker will have excellent communication and relationship skills for communicating detailed information with patients and relatives.
The Cancer Support Worker will have highly developed physical skills for keyboard and for the use of some clinical tools/equipment.
Contribute to the holistic needs assessment and the development of individual care plans under the direction of the registered nurse
Supporting aspects of the care plan with the patient and carer, reporting any changes in the patients condition to the registered nurse
The Cancer Support Worker will triage incoming calls into the service and provide initial triage to patients or carers contacting the service.
Take queries and assess the most suitable method of solution, liaising and discussing complex cases with the Prostate Cancer Survivorship Specialist Nurses
Coordinate appointments or investigations for efficiency and patient experience under direction of the Registered Nurse.
Liaise with the MDT coordinator to ensure a seamless service for patients and smooth transition through the cancer pathway
To identify patient/carer general informational needs, accessing / signposting to the Macmillan Cancer Information & Support Centre and other sources of support as appropriate, such as other Healthcare Professionals, websites, written information etc.
Support the registered nurse in the coordination of care to facilitate safe and effective transition between services in order to provide seamless support for people
Encourage and support healthy lifestyle choices
Make scheduled catch-up calls to patients to check on health and wellbeing and any emerging / ongoing needs and refer to Nurse Specialists if appropriate.
Contribute to the development of the nursing service
Comment on proposed changes to policies and procedures to enhance the nursing service
To support the registered nurse in the development / management of Prostate Cancer Support group / follow up / surveillance support holistic needs assessments and care planning under the direction of the registered nurse
To contribute to the Annual Report, collecting relevant data
General Duties:
To be a flexible member of the team able to respond to the changing needs of patient / carers
To provide a vital link between patients and the registered nurse, highlighting patients that require specialist assessment.
To order equipment and supplies
To carry out administrative duties required by the role
Information resources
To record activity on the Somerset database
To utilise clinical systems
Research & Development
To support and contribute to clinical audit and research initiatives.
Clinical Governance/Quality/Audit
The post holder will contribute to the development of the service, protocols and policies.
The post holder has responsibility for maintaining their own resources in relation to stock control.
The post holder has responsibility for updating patient records, data entry, and data processing.
The post holder may participate in non-clinical audits within area of care